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This article is not intended to provide you with legal advice. Should you seek legal advice, please consult an attorney. KTS would gladly recommend an attorney should you need one. It’s important to have an attorney take appropriate actions on your behalf and to avoid issues that may be discussed in this article.
Having someone else handle your finances is an important decision that shouldn’t be left to chance. This is especially true for seniors and disabled individuals who are seeking or receiving Medicaid benefits. That’s why at KTS, we understand the concern you may have during this time of your life.
We understand that we are servicing an elderly population that is vulnerable and has been handling their own affairs for many years. Handing over these affairs to someone else is tough for them. That’s why we do our best to address their unique needs and alleviate any anxiety about this process.
Customer Service Driven – We work hard for our 750 highly rated reviews by providing exceptional service that starts with a “welcome call” and prompt, caring attention to each member’s needs.
Communication Excellence – Our caring communicators keep members (and their attorneys) in the loop without long waits, slow responses, or unreturned calls/emails.
Providing Clients with a Simpler Process – We take pride in keeping our system less complicated for our members as we walk them through every step of the process with personalized care in applying, deposits, and bill-paying.
Innovative Software – Our processes and state-of-the-art software ensure meticulous oversight with safeguards against errors and automatic emails to manage member funds accurately and efficiently. Account information is always available to members online or through our automated phone system to check their balance and recent transactions.
Better and Flexible Bill Payment – We provide same-day electronic payments by entering disbursements into our system within the hour. We’ll pay bills even if it’s in the spouse’s name for couples with joint Medicaid and for up to 90 days following the member’s passing including family reimbursements for personal home care.
Swift and Accurate Remedial Action – Although rare and in spite of every attempt to avoid an error, a mistake can happen. When it does, we move swiftly to make it right as efficiently and quickly as possible.
Large Balance Management – We help with properly utilizing large account balances and will go out of our way with emails and calls if the member fails to send a bill for 2 months and will work with them to spend the money. (Bottom line: We don’t want to keep the money after passing.)
Fee Flexibility – When flexibility is requested by an attorney or client due to special circumstances, we will reduce or waive our enrollment fee, and/or discount our monthly fee to help accommodate members who are struggling.
Convenient Debit Card – Our available debit card option makes it easy for members to use funds to shop without the hassle of paperwork.
Community Outreach – We love helping those in need, which is why we reach out to people with disabilities by providing needed assistance within the community.
KTS Pooled Trust has been working with elder care attorneys for over a decade providing help to their clients to qualify and/or maintain Medicaid Home Care benefits by managing their income and expenses to avoid having to “spend down” their excess income.
Carlos Nath is the Senior Trust Advisor with KTS Pooled Trust. As a seasoned professional with over four years of experience in the New York pooled trust space, Carlos has helped thousands to enroll and set up their accounts with KTS. He is proficient in understanding the Medicare process and provides assistance in clarifying what clients may need. Previously, Carlos worked with a Medicaid consulting firm as an advisor who helped clients who were seeking Medicaid assistance.
