People are not always aware that they can switch to a new pooled income trust. Others aren’t sure that it’s the right move for them—even if they are unsatisfied with their current one. Or they may not be sure that now is the right time to make the change. Once they finally decide to seek out a new pooled income trust, they don’t know what to do or how the process works.
Are you wondering if switching is right for you? To help you decide, we recently sat down with Carlos Nath, Senior Trust Advisor with KTS Trust, who’s experiencing an increase in customers coming to KTS from other trusts. As an expert in his field, he shared some of their most frequent questions and his answers including what you can expect when you make the switch.
QUESTION: I am currently enrolled in another pooled income trust, but I’m not satisfied with their service. Can I transfer to a new trust?
Many people are surprised to learn that they can switch. If you are not satisfied with your current pooled trust, know that you are not stuck! Yes, trusts are irrevocable but that doesn’t mean that you can’t close your old pooled income trust and transfer to a new one.
The truth is that Medicaid does not care if you transfer your account, but they do care and want you to continue to make your deposits without interruption. That means you cannot skip a monthly deposit. So, once your old trust account is closed, you will need to begin making your monthly deposits into your new trust. Bottom line—don’t skip a payment!
QUESTION: I’m thinking of switching to a new trust, but I am concerned about my Medicaid coverage. I don’t want my benefits to stop or be interrupted. How can I be assured that if I transfer, my Medicaid will continue without any issues?
Transferring to a new pooled income trust is not unusual and can provide greater peace of mind, particularly if you experience poor service from your current trust provider. You are definitely not alone! We’ve helped many customers in the same situation. Last year, we saw a 62% increase in customers, some who felt they had nowhere else to turn and wanted to switch to KTS.
Fortunately, switching does not affect your Medicaid benefits! You don’t have to worry as long as you follow a few easy steps. Just be sure that you continue your monthly deposits with the new trust without any interruption. This will ensure that your Medicaid coverage will continue seamlessly.
Also be aware that when it comes time to recertify (annually) for your Medicaid benefits that you obtain proof of deposits from your old trust, in addition to the new trust. Learn more about making the switch to KTS at https://ktstrust.org/switch-to-kts/
QUESTION: My case is unique so I’m not sure that I can switch to a new trust. How can I determine if switching is right for my situation?
Some customers come to us with a feeling they have a unique case. Not surprisingly, however, the majority of customers who are concerned that their case may be too complex or unusual, have found that switching to KTS was relatively simple. We pride ourselves in providing exceptional service and we are happy to discuss your situation. We’d love to review your case to see how we can help. Depending on your issues, we feel confident that we may be able to help resolve your problem.
Let’s talk about it. KTS offers a free consultation to help you decide your best course of action. Contact us today.
QUESTION: How can I be assured that switching to KTS Trust is the right move for me?
We understand how you feel and the concerns you may have about switching your current pooled income trust. You may be concerned about losing your current trust balance or having issues with Medicaid. But you can be assured that when you switch to KTS Pooled Income Trust, we will guide you through the steps to ensure a seamless transfer without having to lose benefits or your current balance. We have been helping people just like you start a new trust or make the switch from their previous trust since 2012. But don’t take my word for it, read what customers are saying about us.
So, if you have experienced problems with your current trust, don’t hesitate to make the change to KTS. We are here for you when you are ready. There is no reason you should not receive the kind of customer service that you deserve.
What makes us different?
At KTS, we have experts on hand to assist you. Someone is always available to help you when you call. That’s because customer service is our priority. Communication is important and the key to our success with our clients. We give you individual attention and will work hard to find the right solutions for your situation.
Our first-class services set us apart from other trusts. We are caring and accountable. For example, payments are made in a timely manner and done electronically to provide same-day processing for bill paying. We are highly reputable and innovative problem solvers and will stop at nothing to be sure your account is handled in the most efficient way possible.
QUESTION: Now that I’ve decided to switch to the KTS Pooled Income Trust, what is my first step?
We make the process of switching to KTS as easy as possible. Start by giving us a call to let us know that you are ready to make the switch. We’ll let you know how to start an account with us.
You will also need to notify your existing trust to let them know that you are transferring to a new pooled income trust and will be closing that account. In addition, you will need to have the necessary paperwork ready for Medicaid to notify them of the change.
Let KTS help guide you through the process of joining our pooled income trust. We’ll let you know what steps are needed to get started. Give us a call today if you’re ready for great customer service and to make the switch!
If you’re just learning about trusts, visit KTS online to learn more about how a pooled income trust works.